Shopping FAQ | GbanjoDeals

Shopping FAQ

 

 

Do I need to have a GbanjoDeals.com account to make a Purchase?

Yes, you do. Registration is free of charge, click register on the upper right hand of the screen, fill your details and submit. A verification code will be sent to your phone number or email provided and then you can proceed to make a purchase.

 

How do I print out my coupon/redeem my coupon?

Go to GbanjoDeals.com, Sign in. Click on the drop down arrow by your name, select orders and download all coupons for your preferred deal and print out. Instructions on how to redeem the coupon is on the fine prints of the deal.

 

How can I unsubscribe from your daily newsletter

You can unsubscribe from GbanjoDeals newsletter by clicking the link at the bottom of the daily email received, or by following the directions on the newsletter tab under your account.

 

I cannot access my GbanjoDeals account?

Are you signed up? If not, Go to gbanjodeals.com and Click on the register” link at the upper right corner of your screen, input your gbanjodeals.com registered email and password and submit. If you are signed in, your name will appear at the top right corner if it does not it means you are not signed up. Click on the sign up link and fill the form to register as a user.

 

How do I reset my Password?

Click the "Forgot Password" link on the sign-in page. Enter the email address associated with your gbanjodeals account and click "Submit." A change password email will be sent to your box, follow the instructions to successfully change your password.

 

I have stopped receiving your daily newsletter?

Firstly, check your spam mails, it’s possible you have unsubscribed. To subscribe again Go to gbanjodeals.com and scroll to the end of the page to the left. Input your email in the box and submit.

 

I have changed location and would like to receive deal available for the new state?

Sign into GbanjoDeals.com, click on services, in all service deals the locations are mentioned/listed.

 

How do I contact GbanjoDeals customer support?

Send a mail to support@gbanjodeals.com, or call us on 08054128623, request a live chat with us.

 

Can I place an order and pay on delivery?

Yes you place orders for Coupons and pay for the coupons on delivery.

After making payment for your order, you will receive a link in your account authorizing downloads for your coupons.

 

What is your office address?

Presently we have our pick up center in Lagos. We still assure you of quality product and services delivery.

 

How do I partner with GbanjoDeals?

Thank you for your interest in GbanjoDeals. To partner with us, kindly visit our website and click on the “Register as a merchant” link at the top left corner of the page, please fill the form that appears with the required details and you would be contacted for further discussions by one of our partner relationship managers within 10 business days,you can also send an email to merchant@gbanjodeals.com.

 

PAYMENT

How do I make Payment?

GbanjoDeals.com has 3 payment options, Wallet, Pay on Delivery and Online payment using the Debit card (Visa, Mastercard and Verve).

 

Can I use my International debit card on gbanjodeals.com?

GbanjoDeals allows  local debit cards at present.

 

Is my Card Details safe?

Yes, your card details are safe with us. We are in partnership with InterSwitch, which uses SSL Technology to protect your card information.We have purchase SSL for data security.

 

Why can’t I use my Debit card?

There could be a series of reasons you cannot use your debit card. We would advise you get your pin for visa cards and one time password(OTP) for MasterCard to enable you make purchases online. For further details please contact your bank.

 

Can I merge 2 methods of Payment?

Yes, you can. You can merge wallet and card payments. All you have to do when you get to our payment option is to tick the box “Use wallet” and select your preferred options to make a purchase.

 

 

WALLET

What is the gbanjodeals.com wallet?

The GbanjoDeals wallet is like a purse where money can be keep to make a purchase.

 

How do I top up my gbanjodeals.com wallet?

You can top up your wallet by making a deposit or transfer into our listed banks or using your debit card option

 

How do I view my wallet balance?

Go to gbanjodeals.com, sign in, and Click on the drop down arrow by the upper right hand, select wallet.

 

Is the money in my wallet transferable?

The money in your wallet is not transferable from one gbanjodeals account to another account but you can request for a bank refund by sending your bank details to help@gbanjodeals.com and we will process a bank refund in 7 business days.

 

Does the money in my wallet expire?

No, there is no expiry date for the money in your wallet. Money in your wallet can be used at any point in time.

 

SHIPPING/DELIVERY

Do you make delivery outside Lagos?

Yes, but presebtly GbanjoDeals.com only offers delivery in Lagos.

 

What is the delivery timeline for purchased orders?

Most items are delivered in 5 business days and Presale orders are delivered 10 business days from date of purchase.

 

What happens if my order is delayed?

We always work to ensure you get your orders on time nevertheless If you haven’t received your items after the delivery timeline, kindly contact us on 08054128623 or send an email to help@gbanjodeals.com (quoting your order number) and we will give you a feedback.

 

I was charged 500 for delivery, I thought delivery was free of charge?

Presently,GbanjoDeals offer free delivery in Lagos.

 

I was charged for pick up. I thought pick up was free of charge?

Pick up attracts a pick up charge, the charges are made based on order weight and your pick up location.

 

Does GbanjoDeals deliver internationally?

GbanjoDeals doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the card is registered in Nigeria and the Delivery Address is within Nigeria.

 

RETURNS

GbanjoDeals’s return policy

GbanjoDeals understands that customer satisfaction is key and we ensure what you ordered is what you get.

All products sold at GbanjoDeals.com are covered under our 5 Day Replacement Guarantee. Notify us of any problems, damages or defects within 3 days if you are in Lagos and 7 days from the date of delivery if you are outside of Lagos, and we will issue a brand new replacement to you at no extra cost or refund you fully if we don’t have a replacement in stock.

 

How do I make a return?

Every order purchased on GbanjoDeals come with a returns form; Fill the return form stating your order number, the name of returned item and Desired Action (Replacement or Refund) and return to any of our pick up centers.

Once a return is made, our quality control team will conduct a check on the returned item and invalid returns will be made available for pick up at our pick up center.

*Allow 14 days for a refund after returns

 

Are there products that cannot be returned?

Yes, there are products that cannot be accepted as returns:

·         Any product that exhibits physical damage to the box, packaging, tags or to the product

·         Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

·         Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

·         Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

·         Underwears, swim wear ,lingerie, socks, Personal hygiene items (combs, barrettes, hair curlers, hair wigs, hairpieces, sex toys and other similar products) and Consumables.

 

How do I cancel an order on GbanjoDeals.com?

Kindly contact our help desk for cancellation :help@gbanjodeals.com

 

PRODUCTS

If you cancel your order before your product has been shipped, we will refund the entire amount.

If you received the product, we will refund only the cost of the item only in cases where there are defects.

All refunds are made to your GbanjoDeals "wallet". If you would like a bank refund kindly provide your bank details or alternatively you can send your bank details to help@gbanjodeals.com and we will process a bank refund in 7 business days.

 

SERVICES

We can offer you a full money back refund on any unredeemed, unscheduled coupon within seven days of purchase, unless otherwise stated in the deal fine print. No questions asked.

After the first seven days but within the deal validity, coupons can ONLY be exchanged for wallet credits to use for future purchases. After that, all sales are final.

All refunds are made to your GbanjoDeals "wallet". If you would like a bank refund kindly provide your bank details or alternatively you can send your bank details to help@gbanjodeals.com and we will process a bank refund in 7 business days.

 

BRANDS

GbanjoDeals promotes and offer both local and international brands.

 

WARRANTY

What about warranty and hidden costs (sales tax etc.)

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

 

 

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